Tire Barn Warehouse

01/22/22 by Douglas ?Doug? Gorman

I gave explicit details to have the passenger rear tire checked for a leak and patched if necessary, and also for that same wheel to get a new TPMS sensor. To be totally honest, I was an assistant manager at this store for quite a few months before moving to the New Castle store a few years ago. I know tires, and I'm also a Master Tech, so all of that influences this review. I know that the sensor has been going out on that particular wheel, as I've been paying very close attention to it for the past month. It ended up getting a slow leak, so I figured while they have the tire off might as well go ahead and get a new sensor in there. Obviously if I had the equipment to do it at home, I would do it myself and totally skirt this entire situation. When they called my name after the work was completed, they said that it did not need a sensor all the sensors were reading fine. They patched the tire as it had something stuck in it. That's all well and good, but I gave you explicit instructions to replace the sensor regardless. I just ran into this issue not too long ago with a FCA dealer not doing work that I told them to do. So here we are... yet another automotive shop that doesn't listen to instructions. If I had any questions about the situation, I would have obviously asked the customer and made sure that was exactly what they wanted. And I would have instructed my employees to do the work that was requested of the customer. Oh well, I have to go to Belle tire next week to put tires on my brother's car so I guess I'll have them do the work instead and take my money. ??....Read More

12/30/21 by Jennifer Grandstaff

The employees were all very courteous and easy to communicate with. I needed a full set of tires and within 2 hours of my until phone call to check availability I had 4 new tires installed. I love the feel of these tires and I will be returning if I ever have a need for their services! Fantastic experience at Tire Barn! Won't go anywhere else.